Terms & Conditions
Terms and Conditions: Privacy. ( updated 24/06/2020 )
Please, visit our Privacy section to read about the information we compile and how we use it.
We invite you to carefully read our ''Terms and Conditions'' before using this site.
Welcome to Sandsock Websites; sandsock.es and sandsock.shop. We beg you to meet and follow the expectations from our ''Terms and Conditions'' together with other terms and conditions that we might add to the site sometimes. The purpose of the site is represented according to the conditions described below; it keeps the right of admission. To be reviewed at any time. Subject to changes, that will be published here. Accept to review this section periodically to keep you inform of any changes in the conditions. If you do not agree with the Conditions, please don't use these sites.
At the time an order is placed, you are offering to purchase a product subject to the following terms and conditions. All orders are subject to availability and confirmation of the sale price. Delivery times may vary based on availability, and any warranty or representation regarding shipping time is subject to any delay resulting from mail delays or any force majeure for which we will not be responsible. To contract with Sandsock you must be over 18 years of age and have a valid credit or debit card issued by a bank accepted by us. Sandsock reserves the right to reject any request from you. If your order is accepted we will let you know via email. When an order is placed, it is assumed that all the information provided is correct and valid, that you are an authorized user of the credit or debit card used and that you have sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All published prices are subject to such changes.
Our Contract Agreement
When you place an order (purchase), an email will be sent to you confirming receipt of your order; This email is only an acknowledgment of receipt and will not constitute acceptance of your order. The contract between us will not be effective until we send you confirmation via email that the goods have been dispatched. Only the goods included in the confirmation email sent at the time of shipment will be included in the contract formed.
Pricing and Availability
Although we try and ensure that all the details, descriptions and prices that appear on this website are accurate, an error may occur. If we find any error in the price of an item you have purchased, we will inform you as soon as possible and give you the option to correct your order at the correct price or cancel it. If we cannot contact you, the order will be canceled. If you cancel the order and have made the payment, you will receive a full refund.
The prices that appear in our web rates include the VAT rate in force on the invoice date.
Stock levels are subject to availability and we do our best to ensure that orders are placed based on the quantities and styles desired. In the case of not being able to fulfill an order from our warehouse due to the unavailability of the product (s), we will inform you as soon as possible. We will refund the amount of the item / s that have not been delivered together with the rest of your order. We cannot cancel orders at this point in the process. Orders will be prepared and shipped normally in accordance with our processes and procedures.
Shipping charges will be added where appropriate. Please refer to the Sandsock shipping charge table for details.
If your order is destined for Spain (Peninsula): the delivery time is usually 2-3 days (working days). You have to take into account that the transport company does not ship on weekends.
If your order is destined for the Balearic Islands: the delivery time is usually 5 to 7 days (business days).
If your order is destined for an EU country: the delivery time is usually 5-10 days (business days).
If your order is destined for a country outside the EU: the delivery time is usually 7-10 days (business days).
What is the return policy?
You have the right to change or return the items you have purchased at with a full refund in the period after 30 days of receipt.
All products must be unused, with labels and packaging intact. Sandsock cannot accept returns where labels have been removed. If you decide to change or return any product, you will be responsible for bearing the shipping costs. As soon as we have received the return, we will proceed to make the exchange or refund. Please note that original shipping charges will not be refunded. When returning the items you must include a brief explanation note with your name, order number and the reasons for the return / exchange.
We will not be responsible for the loss of the products during the return.
Defective products after being reviewed and having concluded that they present some type of imperfection resulting from production, will be exchanged for the same type of product of the same size, subject to availability, or refunded. Refunds for defective products can be made within 14 days of delivery.
How can I return or exchange my Sandsock products?
Contact us indicating your order number, what items you want to return and the reason for the return (this will help us improve). Then we will contact you with the relevant instructions.
If you do not contact us before returning the items, you run the risk of not receiving your exchange or return. We are not responsible for any lost packages you send.
I have received the wrong product / size - what should I do?
Changes and returns can only be made as described in the Sandsock confirmation email instructions. Please contact us via email (either in case of receiving a damaged or poorly packaged delivery, either size or wrong products) we are operational from Monday to Friday. We will do everything in our power to correct our mistake. We will replace the products or proceed to make the refund, depending on what is most comfortable for you and always bearing in mind that all changes are subject to availability. Please provide us with your order ID number.
We accept credit card payments; Visa, MasterCard, American Express and other local payment options. Upon receipt of the order, a standard pre-authorization is performed on your payment card to ensure that you have the necessary funds to complete the transaction.
The goods will not be shipped until said pre-authorization has been completed. You will be charged the relevant amount when the order has been accepted.
- Credit card payment data is transferred securely to an encrypted link through DIBS, an independent card payment gateway between our page and your bank. We do not have access to credit card details. To prevent access to your personal information, it is advisable to close your browser when your user session has ended, especially when using a shared computer or computer in a public place.
All materials, including images, illustrations, designs, icons, photographs, videos, writings and other written and other materials that are part of this Website are copyright, trademarks, trademarks and / or other intellectual properties, which they are owned and controlled by Sandsock.
The entire website is protected by copyright and registered trademarks and all rights, titles and worldwide interests therein are the property of Sandsock. The content of our website, and the website as a whole, are intended exclusively for personal and non-commercial use by users of our website. You may use the Content and other downloadable materials on the website for personal use only.
As a result of such downloads or copies made, you do not acquire any right or title to the material. You are not authorized to use the Contents, the Website or its associated software, or parts thereof, to reproduce (except as described above), publish, transmit, distribute, display, modify, sell content or part, or in in any case exploit or create derivative works. These terms may change. If you use our website after such changes, it means that you accept the modified terms.
You agree to hold Sandsock harmless from damages, costs and expenses, including attorney's fees, that arise or are related to the use of the Website.
We reserve the right to file lawsuits in relation to any litigation that may be initiated with the client, regardless of their nature, before the Spanish courts. The applicable law will be Spanish law.
Our express waiver, for a specific sale, to the benefit of any of the stipulations contained in these general conditions of sale, may not be construed as a waiver of the benefit of the rest of the stipulations.
Links to other websites and services
This Website may contain links to external services and materials, and Sandsock. it has no influence on the availability of the content. Questions regarding these services, resources or links should be directed to the external services or materials in question.
More information in: Cookies Policy.
Limitation of Liability
Sandsock. is not responsible for any special or consequential damages resulting from the use of this website, or the inability to use the materials on this site or the performance of the products. The limitation or exclusion of liability for incidental or consequential damages may not be permitted by applicable law. In that case, the above limitation or exclusion may not apply to you.
This Agreement will become effective unless and until the Agreement is terminated by you or Sandsock. Each of us may terminate this Agreement at any time without notice.